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| Emmanuel Sledge - Rosedale, NY Job Opportunity Specialist/CaseManger - New York City HRA Housing Specialist - Salvation Army Franklin Women Shelter Field Operator/Technician - Glotel, Inc American Public University Graduate Program, Master Thomas Funk - Clinton, NY COOP Senior Fellow, Community Internship Coordinator - Hamilton College Community Outreach and Opportunity Project French Grading Teaching Assistant - Hamilton College French Department Program Assistant - Hamilton College Pre-Orientation Program Hamilton College, Bachelor of Arts Qianfan Cheng - New York, NY Intern - Customer Manager Assistant - HSBC (China) Intern - Sales Data Analyst Assistant - Unilever (China) Co., Ltd Personal Banking Department Intern - Bank of East Asia Liya Yi - Lake Grove, NY Campus Recreation Center Staff - Stony Brook University Recreation Center President - International Soccer Club of Stony Brook University corporate monitor - Stony Brook University Chinese Unity Club Stony Brook University, State University of New York, School of Management, Bachelor of Business Management Christopher Leon Johnson - Brooklyn, NY Financial Representative - Primerica Financial Services Security Guard - ABM Industries Film Crew(Usher) - AMC Theatres ASA college, Associate Melissa Tozzo - Buffalo, NY Finisher - Sealing Devices Michael Holley - Jamaica, NY Certified Application Counselor - Metroplus Health Plan Enrollment Sales Representative - Metroplus Health Plan Junior Adjuster - Golden Eye Claims Morgan State University, BACHELORS OF SCIENCE Bridget O'Connor - Syracuse, NY State Certified Rape Crisis Counselor - Opportunities for Otsego Crisis Intervention Program Help Desk Representative - SUNY Oneonta Information Technology Center Student - Order of Omega Melinda Gill - Monroe, NY Account Manager/Medical Biller - CSI QI Analyst Intern - CSI Research Assistant - University of Delaware New York Medical College, Masters of Public Health Kyle Bautista - Elmhurst, NY New York City College of Technology, Bachelors of Technology Polina Botkhin - Staten Island, NY Freelance - Maidenform Sourcing / Production Manager - Baby/Kids, Mens Casual & Womens Wovens - Ny Brand Studio / Mix Australia Global Sourcing Manager - Men's and Boys Knits - Walmart Trend Office For Apparel Fashion Institute Of Technology, B.A. Shannon Smith - Binghamton, NY PROFESSIONAL EXPERTISE INCLUDES: Helpdesk Customer Service Representative, August 2012-Present Xerox Print Shop at Binghamton General Hospital, Binghamton, NY Ensure appropriate customer interfacing as first-contact person for the fast-paced environment of the Xerox Print Shop Helpdesk—via email, fax, in-person, or phone contact. This requires daily, complete organizing and prioritizing. Check and respond to emails—consists of general questions, print requests, and service calls. Utilization of Microsoft Office—Windows, Word, Excel, PowerPoint, and Access—and Adobe to work with and set up files for production. Process clients' print requests by email, fax, in-person, or phone. Complete necessary paperwork for production, log print requests, and send clients confirmation emails. Point of contact to receive and electronically log clients' equipment support and service calls. Maintain service call log for on-premise and off-premise sites. Disseminate client information to three (3) service technicians and two (2) production employees as related to service calls and print requests respectively. Maintain and organize monthly charge backs for preparation of electronic monthly report. Process mail daily. Prepare completed print jobs for delivery, includes shrink wrapping, boxing, and delivery ticket preparation. SMITH – 2 Administrative Assistant to the Owner, July 2010-February 2011 Number 5 Restaurant, Binghamton, NY Maintained owner's daily schedule; prepared daily, pre-shift staff correspondence; and monthly staff meeting materials. Disseminated materials from owner's inbox as appropriate. First- contact person within office for clients and vendors. Answered 3-line phone system, processed mail, maintained reservation book—plotted parties and confirmed them. Reviewed patrons' comment cards daily and updated owner. Followed-up with patrons on their dining experience. Updated and maintained restaurant's website. Prepared entertainment information for radio, newspaper, website, and emails to customers. Was liaison for on-site catering events--including contract preparation, menu planning and room set up. Prepared weekly payroll report for Number 5 and Lampy's. Entered patron information into Constant Contacts; used this media to communicate appetizer specials and keep patrons updated related to the restaurant. Prepared monthly birthday mailing to patrons. Document Preparation, June 2010-July 2010; April 2010-May 2010; April 2009-May 2009 Binghamton Lockbox, JP Morgan, Binghamton, NY Prepared estimated taxes and single-file taxes for batch processing. Employment was full-time, temporary during peak season. TEACHING: Full-time Adjunct Instructor, January 2000-March 2007 Department of Computer Studies, Broome Community College, Binghamton, NY Taught computer studies courses leading to AAS and AS degrees. Courses utilized Microsoft Office—Windows, Word, Excel, PowerPoint, and Access—as well as Visual Basic and C++. Courses taught included: CST 105—Computer Applications, CST 106—Computers in Technology, CST 113—Introduction to C++, CST 119—Computer Concepts and Applications, and CST 213—Database Systems. All courses taught were traditional and online modes; traditional modes were supplemented with an online component using the WebCT platform; online modes used the WebCT platform as well and were offered through the SUNY Learning Network. Conducted credit-by-exam and credit-by-experience exams as students' needs arose. Assigned by the Chairperson of the Computer Studies Department. SMITH – 3 Academic Advisor, June 2000-June 2006 Department of Computer Studies, Broome Community College, Binghamton, NY Served as academic advisor for the fall in-take freshmen. Solidified students' schedules and disseminated college orientation information. Developed a fall in-take freshmen database and prepared report for the Chairperson of Computer Studies at the conclusion of advisement duties. Part-time Adjunct Instructor, August 1993-May 1995; August 1998-December 1999 Department of Business Information Technology, Broome Community College, Binghamton, NY Taught business technologies courses leading to AAS degree. Spring 1999 semester developed and taught internet-based course, BIT 140—Business Communications—which was offered through the SUNY Learning Network; Lotus Notes platform used. Other courses taught include: DOT 100—Keyboarding, BIT 110—Business English, and BIT 169—Mastering the Internet and World Wide Web. Instructor, February 1993-December 1999 Department of Community Education, Broome Community College, Binghamton, NY Developed course entitled, "Keyboarding for the Computer User." Taught computer skills and corporate-level courses. Courses taught include: Keyboarding, Lotus Release 5, Word 97, WordPerfect 8, and Microsoft Office 98—Windows, Word, Excel, PowerPoint, and Access. Featured in the spring 1994 corporate-level instruction marketing packet and featured as the instructor profile in the fall 1996 Community Education course brochure. Instructor, August 1995-August 1998 Ridley-Lowell Business Institute, Binghamton, NY Taught office technologies courses leading to a New York State diploma. Courses taught included: Advanced Typing, Business Communication, Business English, Computer Concepts, Medical Office Procedures, Microsoft Works, Microsoft Word, Records Management, and Typing. SMITH – 4 COMPUTER SKILLS: Administrative Assistant, June 1989-December 1999 Department of Business Chairperson and Business Coordinators Business Division Office, Broome Community College, Binghamton, NY Maintained Department of Business Chairperson's and Business Coordinators' daily schedules, set up meetings, attended meetings as necessary and prepared minutes. Wrote and drafted various correspondence. Conducted faculty and staff training in various software platforms and the utilization of hardware. Software used was mainly Microsoft Office—Windows, Word, Excel, PowerPoint, and Access. Delegated and supervised work to two other secretaries and two work-study students. Marketed and promoted various business curricula while establishing positive working relations on and off campus. Assisted coordinators in assigning and appropriating budgetary monies and performed coordinators' responsibilities in their absence. Assisted students in advising and filling out various forms. Mastery and employment of various software/hardware in order to create, plan, and produce professional documents in an efficient manner. Documents include course/program development, curriculum revisions, grant materials, conference materials, marketing packets, correspondence and forms. Utilized Vax system to register students, processed drop/add forms, ordered reports, conveyed technical problems, and internally and externally communicated via e-mail. Organized, prepared, and distributed paperwork relating to phone- and walk-in registrations, NYS licensure in the areas of Real Estate and Insurance, American Banking Institute, contract-credit programs, and internship programs. Solidified Business Department's master schedule for fall, spring, and summer. Demonstrated and ensured appropriate customer interfacing with office. RESEARCH EXPERIENCE: Intern, August 1995-December 1995 Assemblyman Jay Dinga, Division of Child Development, Johnson City, NY Developed and implemented an internship in conjunction with the Division of Child Development researching fiscal and programmatic impacts on health mandated programs aimed at children with development delays. Researched, developed, and submitted management summary to key parties involved. Was a finalist for the Graduate Internship with the State Assembly, Albany, New York. Completed BUS 299—Independent Study, 6 credits. Assistant to Consultant, December 1994-January 1995 Resource Management Affiliates, Binghamton, NY Worked with consultant in a focus-group atmosphere to provide an anonymous personnel assessment of a local corporation. Developed and submitted assessment report articulating employee attitude, morale level, and perception of the corporation and its upper management. SMITH – 5 MANAGEMENT: Testing Supervisor, ACT and NICET exams, August 1995-March 2007 Broome Community College, Binghamton, NY Administered tests, hired staff, and provided an acceptable testing environment. Submitted exam materials for scoring. PROFESSIONAL DEVELOPMENT: Binghamton University - SUNY CIT (Computers in Technology) Conference June 2006 Attended week-long conference focusing on computers in technology in an educational environment. Broome Community College - Department of Community Education November 2005 Completed mini-course entitled, "Cybercrime and Computer Forensics." Mini-course taught by Jim Thompson of the CATS unit. American Marketing Association Attended seminars entitled: "Data-driven Marketing: New Tool for Retailers and Manufacturers." May 1999 "Using Integrated Marketing to Build Intellectual Value." March 1999 "Accelerated Marketing." February 1999 Binghamton University - School of Education and Human Development June 1998 Attended conference entitled, "Women as Leaders." Keynote speaker was Geraldine Ferraro. Broome Community College - Department of Community Education June 1998 Developed and taught two, two-day seminars for the Department of Social Services relating to introduction to the PC/Windows and typing skills for the computer user. Broome Community College - Teaching Resource Center March 1997 Attended workshops on Microsoft Word, PowerPoint, and HTML editor. Coalition of New York State Career Schools (CNYSCS) September 1996 Completed Course II—Advanced Communication in the Classroom in order to qualify for permanent teaching certificate at a business school. International Association for Financial Planning (IAFP) September 1996 Attended workshop entitled, "Secrets to Success in Financial Planning: Always pursuing the best interest of the client" as presented by the Broome Community College Financial Services Coordinator. In addition, was responsible for drafting, organizing, designing, and preparing of the Coordinator's presentation and related handouts. Utilized this opportunity to market the new Financial Services program. Association of Marketing Educators 34th Annual Conference October 1997 Attended workshops entitled, "Marketing Your College Into the Next Century" and "The Value of Teamwork and Partnerships in the Insurance Industry." Also, was a catalyst in planning, organizing, designing, and preparing of all conference arrangements and materials as well as orchestrating conference attendees. SMITH – 6 Broome Community College CST 210--Business Security January-May 2005 CST 203--Security Hardware/Software August-December 2004 CST 104--Remote Security Methods January-May 2004 CST 103--General Security Concepts August-December 2003 CST 113--Introduction to C++ August-December 2002 BIT 173--Designing Effective Web Pages August-December 1999 DOT 225--Introduction to the Internet August-October 1995 Introduction to Lotus for Windows 3.1 October 1995 SPA 101--Beginning Spanish August-December 1994 - Various Companies Duhane Sterling - Brooklyn, NY District Manager - Sprint pcs SWAS Radio shack Retail Sales Assistant Manager Dollar Tree Deals - Dollar tree INC Retail Store Manager Radio Shack - Radio Shack Kingsborough College, High School Diploma Marat ZakhrabIan - Brooklyn, NY Shameka Gammon - Brooklyn, NY Cashier - Walmart Cashier - Kroger Housekeeper - Residence Inn Marriott Gwinnett Technical College, n/a Kevin Levinson - Rochester, NY Account Executive - The Berry Company Inside sales, Channel Manager and Expiring Items Manager - Kriterium, LLC Director of Sales and Marketing - Precision Signs & Labels, LLC Brian Smith - Brooklyn, NY Salon Manager - Tosler Davis, NY Sales Associate - Macy's Sales Associate - Bath and Body Works Brian Smith - Brooklyn, NY manager - Tosler Davis, NY, Salon Sales Associate - Macy's Head Server - Park Place Sharea Woodley - Ossining, NY Front Office Supervisor - Renaissance New York Times Square Hotel Rooms Controller/Desk Agent - Marriott Downtown Hotel Vocational/Educational Counselor - NY Foundling Hospital State University of New York at Potsdam, BA Gale Schmidt - Cheektowaga, NY Cashier - Wegmans Super Market Office Clerk - Niagara Gear Co workroom supervisor - Southeast Works Community |
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